Terms of service

Terms of Service

Last updated: 21 September 2026

Welcome to RealGamers.asia, operated by RG Asia Trading (“we”, “us”, “our”, or “RG Asia”).

These Terms of Service (“Terms”) govern your use of our website, products, services, and any orders placed through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Our Store

RealGamers.asia is an online retail store operated by:

RG Asia Trading
97-1-22, The Palazzia
Jalan Bukit Gambier
11700 Gelugor
Penang, Malaysia

Email: realgamers.asia@gmail.com

We sell products including electronics, gaming products, computer accessories, consumer electronics, appliances, and other products listed on our website.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a contract;

  • The information you provide to us is accurate and complete;

  • You are authorised to use the payment method provided;

  • You will use our website only for lawful purposes; and

  • You will comply with these Terms and all applicable laws and regulations.

If you are purchasing a product on behalf of a business or another person, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, availability, and other information displayed on our website are accurate.

However:

  • Product colours may appear differently depending on your screen or device;

  • Packaging, accessories, specifications, firmware, labels, and product appearance may change from time to time due to manufacturer updates;

  • Product images may be for illustration purposes where clearly indicated;

  • Manufacturer specifications may change without prior notice; and

  • Minor differences between product images and the actual product do not necessarily constitute a defect.

We are not responsible for typographical errors or accidental inaccuracies in product listings.

If a material error is identified before an order is fulfilled, we may contact you to confirm whether you wish to proceed with the corrected information.

4. Product Availability

All products are subject to availability.

A product being displayed on our website does not guarantee that it will remain available until your order is processed.

If a product becomes unavailable after you place an order, we may contact you to:

  • Offer an alternative product;

  • Offer a revised delivery arrangement; or

  • Cancel the affected order and provide an appropriate refund.

5. Prices

All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.

We reserve the right to change product prices, promotions, discounts, and other commercial terms at any time.

The price applicable to your order is generally the price displayed at the time your order is placed, subject to any obvious pricing error.

If a product has been listed at an obviously incorrect price due to a technical, typographical, system, or human error, we may cancel the affected order and refund any payment received.

6. Promotions and Discounts

Promotional offers, vouchers, discounts, bundle deals, free gifts, and other promotional benefits may be subject to additional terms.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash;

  • Promotional discounts cannot be combined with other offers;

  • Promotional vouchers may have expiry dates or usage restrictions;

  • Free gifts are subject to availability; and

  • We may limit the quantity of promotional products available to a customer.

Where a promotion is found to have been abused, manipulated, or used contrary to its terms, we reserve the right to cancel the affected transaction where permitted by law.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to decline, cancel, or limit an order where there is a legitimate reason, including:

  • Product availability issues;

  • Incorrect pricing or product information;

  • Suspected fraudulent activity;

  • Payment issues;

  • Unreasonable or unusually large quantities;

  • Shipping restrictions;

  • Technical errors;

  • Duplicate orders; or

  • Other circumstances affecting our ability to fulfil the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

8. Payment

Payment must be completed using the payment methods made available during checkout.

You confirm that you are authorised to use the payment method provided.

We may use third-party payment processors to process transactions. We generally do not directly store complete payment card details on our own systems.

Orders may be held, cancelled, or delayed if payment cannot be successfully verified or completed.

9. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing time stated on the product listing or at checkout.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Courier delays;

  • Public holidays;

  • Severe weather;

  • Natural disasters;

  • Customs procedures;

  • Incorrect or incomplete addresses;

  • High-volume periods;

  • Operational disruptions; or

  • Other circumstances outside our reasonable control.

Once an order has been handed to the courier, delivery is generally subject to the courier's procedures and delivery network.

Customers are responsible for providing a correct and complete delivery address and contact information.

10. Failed or Returned Deliveries

If a parcel cannot be delivered because of an incorrect address, refusal to accept delivery, failure to collect the parcel, or other circumstances attributable to the customer, additional shipping or redelivery charges may apply.

Where an order is returned to us by the courier, we may contact you to arrange redelivery or cancellation.

Any applicable additional courier or handling charges may be deducted from the refund where permitted.

11. International Orders

For international orders, the customer may be responsible for:

  • Import duties;

  • Customs charges;

  • Taxes;

  • Brokerage fees;

  • Clearance charges; and

  • Other charges imposed by the destination country.

Such charges are generally outside our control unless expressly included in the purchase price or shipping arrangement.

Customers are responsible for ensuring that the purchased product may legally be imported and used in the destination country.

12. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

For approved returns, products may need to be returned in accordance with the applicable return conditions.

Nothing in these Terms is intended to exclude any consumer rights or remedies that cannot legally be excluded.

13. Defective Products and Warranty

Products may be covered by a manufacturer's warranty, seller warranty, or both, depending on the product.

Warranty terms may vary between products.

Warranty service may require:

  • Troubleshooting;

  • Inspection;

  • Testing;

  • Repair;

  • Replacement parts;

  • Product replacement; or

  • Other appropriate remedies.

Warranty coverage does not generally include damage caused by misuse, accidental damage, liquid damage, unauthorised modification, improper installation, physical damage, or other circumstances excluded by the applicable warranty.

Customers should refer to the specific warranty information provided with the product or contact us for assistance.

14. Compatibility

Customers are responsible for ensuring that a product is suitable for their intended use where compatibility depends on the customer's existing equipment, system, environment, software, network, voltage, region, or other requirements.

Where compatibility information is available, we will provide it as accurately as reasonably possible.

If you are unsure whether a product is compatible with your equipment, we recommend contacting us before placing your order.

15. Electronic Products and Software

Some products may require:

  • Internet access;

  • Manufacturer accounts;

  • Software or firmware updates;

  • Mobile applications;

  • Activation;

  • Registration;

  • Specific operating systems; or

  • Third-party services.

Availability and functionality of third-party software or online services may be controlled by the relevant manufacturer or service provider.

We cannot guarantee that a third-party service will remain available for the entire lifetime of a product.

16. User Accounts

Certain website features may require you to create an account.

You are responsible for:

  • Providing accurate information;

  • Keeping your login credentials confidential;

  • Maintaining the security of your account; and

  • Not allowing unauthorised persons to use your account.

You should notify us if you believe your account has been accessed without authorisation.

We may suspend or terminate an account where there is reasonable evidence of misuse, fraud, abuse, or violation of these Terms.

17. Website Use

You agree not to use our website to:

  • Violate any law or regulation;

  • Commit fraud or facilitate fraudulent activity;

  • Attempt to gain unauthorised access to our systems;

  • Introduce malware, viruses, or other harmful code;

  • Interfere with website operations;

  • Scrape or systematically copy our website content without permission;

  • Attempt to bypass security measures;

  • Submit false or misleading information;

  • Abuse promotional offers;

  • Impersonate another person or business; or

  • Conduct any activity that could damage our website, business, customers, or other users.

We reserve the right to restrict access to our website where reasonably necessary to protect our systems and business.

18. Intellectual Property

Unless otherwise stated, the content on this website, including:

  • Logos;

  • Brand elements;

  • Product descriptions created by us;

  • Photographs created or owned by us;

  • Graphics;

  • Website design;

  • Text;

  • Layout;

  • Videos; and

  • Other original content

is owned by or licensed to RG Asia Trading or the relevant rights holder.

You may not reproduce, copy, modify, distribute, commercially exploit, or republish our original content without prior written permission, except where permitted by law.

Third-party trademarks, logos, product names, and bran