Legal notice

Legal Notice

Last Updated: 21 September 2026

This Legal Notice applies to the website RealGamers.asia, including its online store, product pages, checkout pages, content, services and related online activities.

1. Website Operator

This website is operated by:

RG Asia Trading
Business Registration No.: 202003293727
Trading / Brand Name: RealGamers.asia
Address: 97-1-22, The Palazzia, Jalan Bukit Gambier, 11700 Gelugor, Penang, Malaysia
Email: realgamers.asia@gmail.com

Throughout this website, the terms “RG Asia Trading,” “RealGamers.asia,” “we,” “us” and “our” refer to the operator of this website.

2. Nature of Our Business

RealGamers.asia is an e-commerce retailer and reseller of consumer products, electronics, gaming products, computer accessories, household products and other products offered through our website.

Unless expressly stated otherwise on a particular product page, RG Asia Trading is not the manufacturer, brand owner or authorised manufacturer representative of third-party products.

Manufacturer warranties, specifications, trademarks and intellectual property remain the responsibility and property of their respective owners.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colours, compatibility information and other product information displayed on this website are accurate.

However:

  • Product photographs may be supplied by manufacturers, distributors or suppliers.

  • Actual product colour may vary depending on screen settings, lighting and photography.

  • Packaging, accessories, labels and product appearance may change from the manufacturer's current production version.

  • Manufacturers may change specifications, packaging or components without prior notice.

  • Product dimensions and weights may be approximate.

  • Compatibility information is provided based on information reasonably available to us and should be independently verified where compatibility is critical.

  • Product images may show accessories, equipment or environments that are not included unless specifically stated in the product description.

We reserve the right to correct typographical, pricing, specification, availability or other errors at any time.

4. Pricing and Pricing Errors

All prices displayed on the website are stated in Malaysian Ringgit (RM) unless otherwise specified.

Prices may change without prior notice.

If a product has been listed with an obvious pricing, specification or description error, we reserve the right to:

  1. correct the error;

  2. contact the customer before fulfilling the order; or

  3. cancel and refund the affected order where appropriate.

An order confirmation does not necessarily prevent us from correcting an obvious error where the price or product information was clearly incorrect.

5. Product Availability

Products displayed on the website are subject to availability.

Adding a product to a shopping cart does not guarantee that the product will remain available.

In circumstances where we are unable to fulfil an order due to stock discrepancies, supplier issues, discontinued products, system errors or other circumstances outside our reasonable control, we may cancel the affected order and issue an appropriate refund.

6. Orders and Contract Formation

Submitting an order through the website constitutes a request to purchase the selected products.

An automated order acknowledgement confirms that we have received the order. It does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases involving:

  • suspected fraud or unauthorised transactions;

  • duplicate or accidental orders;

  • obvious pricing or product information errors;

  • stock discrepancies;

  • supplier availability issues;

  • unusually large quantities;

  • resale or bulk orders that have not been separately agreed;

  • incorrect customer information;

  • delivery restrictions; or

  • other circumstances affecting our ability to fulfil the order.

Where payment has already been collected for an order that we cancel, the applicable amount will be refunded through the relevant payment method or other reasonable means.

7. Payment

Customers are responsible for providing accurate payment and billing information.

We do not normally have access to complete credit card or payment account information processed through third-party payment providers.

Payment processing may be handled by Shopify, banks, payment gateways, e-wallet providers, card networks or other third-party payment processors.

Their respective terms, conditions and privacy policies may also apply.

8. Shipping and Delivery

Shipping is subject to our Shipping Policy.

Delivery estimates are estimates only and are not guaranteed delivery dates unless expressly agreed otherwise in writing.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • courier delays;

  • customs clearance;

  • customs inspections;

  • incorrect or incomplete delivery information;

  • public holidays;

  • extreme weather;

  • natural disasters;

  • strikes;

  • transportation disruptions;

  • government restrictions;

  • import restrictions;

  • security incidents; or

  • other events beyond our reasonable control.

For international orders, the customer is responsible for applicable customs duties, import taxes, VAT/GST, clearance charges, brokerage charges, storage charges and other destination-country charges unless expressly stated otherwise.

The customer is also responsible for ensuring that the purchased product may legally be imported into the destination country.

9. International Orders

For international shipments, the customer is the importer of the goods into the destination country, unless applicable law provides otherwise.

We may provide reasonable shipping and customs documentation based on the information available to us. However, we do not guarantee that a destination country's customs authority will accept, classify, clear or release a shipment.

We are not responsible for:

  • customs duties;

  • import taxes;

  • GST/VAT;

  • customs clearance fees;

  • brokerage fees;

  • quarantine fees;

  • storage charges;

  • import permits;

  • product registration requirements;

  • customs seizure or destruction;

  • destination-country regulatory requirements; or

  • refusal of entry by the destination country's authorities.

Customers should check their country's import requirements before placing an international order.

10. Returns, Refunds and Warranty

Returns, refunds, exchanges and warranty claims are governed by our applicable Return & Refund Policy, Warranty Policy and the specific terms displayed for the relevant product.

Nothing in this Legal Notice is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable Malaysian law.

Where a manufacturer provides a separate manufacturer's warranty, the manufacturer's warranty terms may apply in addition to any rights available to the customer against us.

11. Third-Party Products and Manufacturers

Products sold through RealGamers.asia may be manufactured, distributed or supplied by third parties.

We do not represent that we are the manufacturer or brand owner of such products unless expressly stated.

Brand names, logos, trademarks, photographs, product designs and other intellectual property appearing on this website belong to their respective owners.

Their appearance on our website does not necessarily indicate ownership, endorsement or affiliation unless expressly stated.

12. Intellectual Property

Unless otherwise stated, the content created or published by RG Asia Trading on this website, including:

  • website text;

  • original product descriptions;

  • graphics;

  • layouts;

  • photographs created by us;

  • logos;

  • website design;

  • marketing materials; and

  • other original materials

is owned by or licensed to RG Asia Trading and may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

Third-party trademarks and copyrighted materials remain the property of their respective owners.

13. Customer Reviews and User Content

Where customers submit reviews, photographs, videos, comments or other content to us, the customer represents that they have the necessary rights to submit that content.

By submitting content, the customer grants us permission to use, reproduce, display and publish that content for legitimate business, marketing and customer-service purposes, subject to applicable law.

We reserve the right to remove content that is:

  • unlawful;

  • defamatory;

  • misleading;

  • fraudulent;

  • abusive;

  • threatening;

  • obscene;

  • unrelated to the product or service;

  • infringing third-party rights; or

  • otherwise inappropriate.

14. Website Availability

We do not guarantee that this website will always be available, uninterrupted, secure or error-free.

The website may occasionally be unavailable due to:

  • maintenance;

  • updates;

  • technical failures;

  • hosting issues;

  • internet or telecommunications disruptions;

  • cyber incidents;

  • third-party service failures; or

  • circumstances beyond our reasonable control.

We reserve the right to modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.

15. Website Security and Prohibited Activities

Customers must not misuse the website or attempt to:

  • gain unauthorised access to systems or accounts;

  • interfere with website operations;

  • introduce malicious code;

  • conduct fraudulent transactions;

  • scrape or systematically copy website content without permission;

  • impersonate another person;

  • use stolen payment information;

  • bypass security controls; or

  • use the website for unlawful purposes.

We reserve the right to suspend or restrict access where we reasonably believe that the website or our business is being misused.

16. External Websites and Third Parties

Our website may contain links to third-party websites, payment providers, manufacturers, courier companies, social media platforms or other services.

We do not control and are not responsible for the content, security, availability, policies or practices of third-party websites.

Use of third-party services may be subject to their own terms and policies.

17. Limitation of Liability

To the maximum extent permitted by applicable law, RG Asia Trading shall not be responsible for indirect, incidental, special, consequential or unforeseeable losses arising from:

  • use of or inability to use the website;

  • delays in delivery;

  • third-party courier failures;

  • manufacturer changes;

  • product compatibility issues where compatibility information was not guaranteed;

  • customs or import issues;

  • third-party service failures;

  • website interruptions; or

  • events outside our reasonable control.

Nothing in this Legal Notice is intended to exclude liability or consumer rights where such exclusion is prohibited by applicable law.

18. Force Majeure

We shall not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, pandemics, war, civil unrest, government actions, strikes, transportation disruptions, telecommunications failures, cyber incidents, supply shortages and other extraordinary events.

Where reasonably possible, we will take appropriate steps to minimise the impact on affected orders.

19. Personal Data

Personal information submitted through this website may be collected, used, stored and disclosed for purposes including order processing, payment processing, delivery, customer support, warranty administration, fraud prevention, accounting, legal compliance and other legitimate business purposes.

Our handling of personal data is governed by our Privacy Policy / Personal Data Protection Notice.

20. Governing Law

This Legal Notice and the use of this website shall be governed by the laws of Malaysia, unless applicable law requires otherwise.

Any dispute shall be subject to the applicable courts, tribunals or dispute-resolution mechanisms having jurisdiction under Malaysian law.

21. No Waiver of Legal Rights

Nothing in this Legal Notice, our Terms of Service, Return Policy, Shipping Policy or other website policies is intended to remove, restrict or waive any right, remedy or protection that cannot legally be excluded under applicable law.

If any provision is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

22. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to our business, website, services, policies or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

23. Contact Us

For questions regarding this Legal Notice, orders, products or website policies, please contact:

RG Asia Trading
RealGamers.asia
97-1-22, The Palazzia
Jalan Bukit Gambier
11700 Gelugor, Penang
Malaysia

Email: realgamers.asia@gmail.com

Website: realgoodies